2:14 AM
SMS
Is the gray RAV4 still on the lot?
Answered in seconds — exact stock number, miles, price, from the live feed.
24/7 replies
7:42 AM
ADF lead
Cars.com lead lands. Welcome goes out with the Carfax it promises — matched by VIN, not guesswork.
Lead capture
8:00 AM
System
Quiet hours lift. Overnight emails release on schedule — nothing was sent while customers slept.
Quiet hours
9:15 AM
Web chat
Widget visitor books a Saturday test drive. Confirmation sent, follow-up chains silenced until then.
Appointments
9:16 AM
Staff
Hot-lead alert hits the sales floor's phones one minute later — opted-in staff only, never during their off-hours.
Staff alerts
10:00 AM
SMS
24-hour reminder goes out ahead of tomorrow's appointment. A second nudge will fire two hours before.
Appointment prep
1:08 PM
Facebook
Got a Carfax for the F-150?
Clean report, one owner — on its way. Same brain as chat, SMS and email.
Every channel
3:30 PM
Whisper
Manager whispers mention the weekend hours
— folded into Zakii's very next message, in Zakii's voice.
Whisper & takeover
5:20 PM
System
We ended up buying my sister's car.
Lead closed, every scheduled message stopped. No emailing ghosts.
Knows when to stop
8:12 PM
SMS
Dan went quiet on Tuesday. A follow-up nudges him back — spaced, timezone-aware, never pushy.
Follow-ups that think
9:00 PM
System
Quiet hours begin. Everything queued holds until morning. Opt-outs re-checked at the moment of every send.
TCPA discipline